A couple days later customer reaches out saying that the package had not been delivered, and that she called the post office and it had been delivered to wrong house. I called customer service Best Buy and they can't do anything because it's an ebay store. What to do when mail is undeliverable or misdelivered. Use Click-N-Ship ® service to pay for postage and print a shipping label from your printer or at a Post Office ™ location. leave it in a collection box or other mail receptacles. USPS. I shipped a product to a customer last week. Consumer Affairs-- this is the district level, and they will refer it to the local office for resolution in some regard. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. For packages, you may always use one of the private package delivery firms rather than the USPS. Information and additional resources regarding endorsements that may prevent delivery, picking up mail early before it is delivered, postage due and mail sent to an individual at a business address. (Its just the recipient's name that is different and as far as I am aware he is nowhere nearby) Be aware that the USPS may be unable to retrieve any mail that doesn’t have a tracking number. Want to save time and ship from home? I accidentally put the number of the house next door on it her old address. Congress is the body that ultimately regulates the USPS. I'm having the worst luck ever. The owner has the right to sue you on this particular ground if you claim the package or lost it or destroyed it. By law, you may keep the merchandise and consider it a gift. Also both the addresses on the front of the package and the shipping invoice are my address so it wasn't a delivery mistake. Local Office-- keep your complaint succinct and stick to the facts.File a complaint for each package that went missing or that was misdelivered.. Before the package has shipped: If your package hasn’t shipped, call the USPS immediately to see if your mail can be retrieved. USPS misdelivered my package and ebay seller best_buy won't refund me. How is Undeliverable and Misdelivered Mail Handled? That is tantamount to a crime. The package was an … People in the wrong house deny it. Misdelivered parcel: My supervisor a 204b called me up today and told me that I had misdelivered a package on the 9th of February. If complaints to the USPS management chain do not get you anywhere, then try your members of Congress for help. 4. you have no right to claim the package. I recently mailed a friend a package, toilet paper of all things, she had a hard time locating any in her area. What to do if USPS Misdelivered Mail to my Address? So you need to follow the chain of command for your complaint, in this order. 5. 1. People living in parts of Bellevue say they're tired of re-delivering mail that letter carriers place in the wrong mail box. It was the same street number but the wrong Street they are very similar sounding. Ebay best_buy won't refund me because tracking says delivered. Is this true and therefore am I legally entitled to keep this as it has come to my address. Step 1. Plus, you can schedule a USPS ® pickup from your home or office. The owner also have the right to sue the courier too. Step 2. If you have received a shipment that belongs to the previous resident and you do not know their current address then simply return the mail back i.e. The BBB is pretty much useless even when dealing with private businesses. Upgraded shipping to Priority Mail instead or Standard Post, sent it on time. Send Mail & Packages Convenient Domestic Shipping. 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